Privacy Policy

The information we collect depends on how you use Fismart. It may include:

• Account details such as your name, email address, phone number, and sign-in information. If you choose Google sign-in, Google provides account details needed to authenticate you.
• Order and delivery details such as recipient name, phone number, delivery address, items ordered, quantities, preparation preferences, order total, and order and payment status.
• Session and device details used for sign-in and site operation, such as session identifiers, IP address, and browser or device user agent.
• Cart contents, which are saved in your browser so your selected products and quantities remain available when you return.

We use information to create and secure accounts, process orders, arrange delivery, respond to questions, provide order support, and maintain and improve the website. We may also use or retain information when required to meet legal obligations or resolve disputes.

We use service providers to operate Fismart, including authentication, hosting, and database services. They receive information only as needed to provide those services.

When you use Google sign-in, Google processes information under its own privacy terms. When you place an order, Fismart opens WhatsApp with order details prefilled, including your contact and delivery information. WhatsApp processes information under its own privacy terms; sending the message shares it with our WhatsApp account.

We may also disclose information when necessary to comply with law, protect users, or address fraud or security issues.

Fismart uses essential session cookies to keep you signed in. Your cart is saved in your browser’s local storage; it is not needed to create an account. You can clear cookies or local storage in your browser settings, though doing so may sign you out or clear your cart.

We keep personal information for as long as needed to provide the service, manage order records, meet legal requirements, and address disputes. We take reasonable steps to protect information, but no online service or method of storage can be guaranteed completely secure.

You can review or update saved delivery details from your account. You may also contact us to ask about accessing, correcting, or deleting your personal information. We may need to retain some information where required for order records or legal obligations.